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Ask Us Anything. We’re Here to Help.

Take a look at some of our most frequently asked questions and a list of inquiries we think you should be asking.  

If you can’t find exactly what you’re looking for, Contact Us so we can get you an answer. 

Frequently Asked Questions

Which services are offered in my location?

We offer a wide range of Commercial Services across the Northeast, but our detailed Service Area page shows you exactly which services are provided in your location.

What types of equipment do you service?

From walk-in freezers to air handlers, exhaust fans and more, we service just about any kind of Commercial HVAC and Commercial Refrigeration equipment as well many other Commercial Service needs.

Can you provide a free estimate?

We’re happy to hop in our trucks and offer you a free estimate for system installations and replacements, but diagnostic work on existing systems is subject to service call fees at this time.

Can I request a certain technician?

We try our very best to accommodate requests for specific technicians, but it’s not always possible.

Do you service oil?

We do not currently service oil equipment, but we’re experts in gas fitting solutions.

How long will my service visit take?

We strive to transparently communicate a reasonable time estimate to you in advance of each visit, especially since diagnostic and repair services vary in terms of how long each job takes to complete.

Do you install new systems?

That’s one of our many specialties! The Medford Wellington team can install, repair and replace a wide range of Commercial Service equipment and even offer Preventative Maintenance Plans to keep them operating at their best.

Should-Ask Questions 

Do I need my model and serial number?

Any information you can provide up-front will help us reduce the time we spend gathering technical information about your units on site.

Do you need to know the location of the unit?

If you have a lot of equipment or are operating in a large space, telling us the exact location of your unit is extremely helpful.

Do you offer Preventative Maintenance Plans?

We offer fully-customized Preventative Maintenance Plans tailored to your exact equipment needs. They extend the overall longevity of your units, keep them operating smoothly and efficiently and save your business money on expensive replacements and repairs.

How experienced are your technicians?
Each of our technicians is trained by our very own Gould-Certified trainer and has completed rigorous health & safety training. Most have several years of industry experience and all are fully-licensed and available 24/7 to handle any project that comes their way.
Do I need to move anything before my technician arrives?
If there is anything obstructing a piece of equipment our technician is servicing, it would be helpful to have it moved in advance. Due to safety concerns and protocols, we can’t always promise a workaround if something’s in the way.

Why Choose Medford Wellington?

  • Service That Never Sleeps - Our team of techs are available 24 hours a day, 7 days a week, 365 days a year.
  • A Fleet of Friendly Staff - More than 50 MedWell service vehicles are on the road every day.
  • Highly-Skilled Technicians - Our fully-certified staff has expertise in every field.
  • Safety is Our Top Priority - We’re so dedicated to safety, we employ full-time safety staff.
  • Industry-Leading Performance - Our expertly-trained team of technicians is always evolving to stay cutting edge.

Did we miss something? Feel free to Contact Us if you have a specific question.